Website Concierge
An assistant that lives on your website and answers visitor questions in plain conversation — around the clock — using only information you have approved. It is built to say “let me get someone who can help” rather than make something up.
That demo answers questions about us. To see what this looks like for a business like yours, talk to one we built for a real medical spa — it knows their treatments, prices, hours and policies. See it on a real business →
Prefer to try it right here? The concierge is running on this page — open it from the corner of your screen.
The problem it solves
Most business websites don’t answer the questions people actually have. Do you take my insurance? What does that cost? Are you open Saturday? Is parking easy? A visitor who can’t find the answer usually doesn’t call — they leave.
A concierge closes that gap. It answers in a sentence or two, in your voice, at any hour — and hands anything it shouldn’t handle to your team.
The hard part is not the chat window. It is the discipline: building an assistant that answers correctly and refuses to guess. That is the part we engineer.
Best fit for
- Businesses that lose enquiries because nobody answers the same question for the tenth time
- Service businesses where staff spend the day on calls that a good assistant could handle
- Practices and clinics that need careful boundaries around what they will and will not discuss
- Owners who want after-hours coverage without hiring an overnight shift
What is included
- Discovery: we read your business — services, prices, hours, policies, and the questions you answer all day
- A knowledge base built from your approved information, not invented content
- Guardrail design: what it may answer, what it must refuse, and who it hands off to
- Adversarial testing — we actively try to make it invent prices, hours, and policies, then fix what we find
- Brand-matched appearance and a greeting in your voice
- One-line installation on your existing website
- Hosting, monitoring and maintenance on infrastructure we manage
What is not included by default
- Replacing your booking system — it guides people to it rather than booking for them
- Answering patient- or client-specific questions
- Giving medical, legal, or financial advice
- Custom integrations with your internal systems unless separately scoped
Built-in guardrails
These are not settings you switch on. They are designed, written, and tested for your business specifically.
Answers only from information you have approved
Never invents a price, hour, or policy — it defers to your team instead
Never names clients or shares their data
Refuses to disclose confidential methods or strategy
Handles sensitive or regulated topics carefully, or routes them to a human
Runs on a US-hosted model, and is not locked to any single model
How it works
Discover
We learn what you do, how you price it, and the questions your team answers over and over.
Build
We construct the knowledge base and the guardrails around your real information and your real boundaries.
Test
We try to break it — inventing prices, guessing hours, stepping outside its lane — and we fix what we find.
Install
One line of script goes on your site. No redesign, no DNS changes, nothing to install on your side.
Maintain
We host and monitor it, and update it as your services, prices, and policies change.
Talk to one right now
The concierge on our own site is a working instance of this service. It answers questions about what we do, and it will refuse to quote a price — the same discipline it would apply to your business.
Ask it something it shouldn’t know the answer to, and watch what happens. That behaviour is the product.
Want a concierge that answers for your business?
We scope it to your business — what it should cover, what it must refuse, and how it hands off to your team. Pricing depends on how much needs to be built, so we start with a short conversation.